uc888 Privacy Policy

01 Scope & Data Controller

This Privacy Policy applies to all personal data collected and processed by uc888 in connection with your use of the uc888 online gaming platform accessible at uc888.one, including its web interface, mobile web experience, associated account management systems, customer support channels, and marketing communications.

Data Controller: The operator of the uc888 Platform is the data controller responsible for your personal information as defined under Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines. uc888 operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to PAGCOR's data handling requirements in addition to those of the National Privacy Commission (NPC).

This Policy does not apply to third-party websites, payment providers, or game software platforms that may be accessible through or linked from the uc888 Platform. Those entities operate under their own privacy policies and uc888 is not responsible for their data handling practices.

02 Personal Data We Collect

uc888 collects the following categories of personal data in the course of operating the Platform:

2.1 Identity & Registration Data

• Full legal name as appearing on government-issued identification;
• Date of birth (for age verification — minimum age 21 years);
• Gender;
• Nationality and country of residence;
• Government ID type and number (Philippine Passport, UMID, Driver's License, PhilSys ID, or Voter's ID);
• Registered email address and mobile number;
• Username and (hashed/encrypted) account password.

2.2 Address & Contact Data

• Residential address including barangay, city or municipality, province, and postal code;
• Proof of address documentation submitted during KYC verification.

2.3 Financial Data

• GCash and/or Maya mobile wallet account name and registered mobile number (not full account credentials);
• Bank account name and account number where bank transfer is used;
• Transaction records including deposit amounts, withdrawal amounts, dates, and payment reference numbers;
• Source of funds documentation where required by AMLC thresholds.

2.4 Gaming & Behavioural Data

• Complete game session records including wagers placed, games accessed, session duration, and outcomes;
• Bonus claims, wagering progress, and promotional participation records;
• Responsible gaming settings including deposit limits, loss limits, and self-exclusion status;
• Customer support interaction records including chat transcripts and email correspondence.

2.5 Technical Data

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Session timestamps and Platform navigation data;
• Cookie identifiers and similar tracking technologies (see Section 7).

03 How We Collect Your Data

uc888 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions;
• Automatically — through cookies, log files, and similar technologies when you access and navigate the Platform (see Section 7);
• From third parties — from payment providers (GCash, Maya, banks) who confirm transaction details; from identity verification service providers used to assist with KYC; and from PAGCOR or AMLC where required for regulatory compliance.

04 Legal Basis for Processing

uc888 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

05 How We Use Your Personal Data

uc888 uses the personal data we collect for the following specific purposes:

• To create and maintain your uc888 Account and verify your identity and age (21+ requirement);
• To process deposits, withdrawals, and maintain accurate transaction records in Philippine Peso;
• To comply with PAGCOR licensing conditions including player verification, transaction monitoring, and regulatory reporting;
• To comply with AMLC obligations including suspicious transaction reporting where legally mandated;
• To provide responsible gaming tools including deposit limits, loss limits, and self-exclusion functionality, and to monitor account activity for signs of problem gambling behaviour;
• To respond to customer support queries and resolve disputes;
• To detect, investigate, and prevent fraud, account abuse, and prohibited activities as defined in the uc888 Terms & Conditions;
• To send transactional communications including account confirmations, deposit receipts, and withdrawal notifications;
• To send marketing communications about uc888 promotions, bonuses, and new games — only where you have provided explicit consent and subject to your right to withdraw consent at any time;
• To conduct anonymised analysis of platform usage patterns to improve the uc888 user experience.

06 Sharing Your Personal Data

uc888 does not sell, rent, or trade your personal data to third parties for marketing purposes. We share personal data with third parties only in the following circumstances:

6.1 Regulatory Authorities

uc888 is legally required to share player data with PAGCOR, AMLC, the National Privacy Commission, and other Philippine government agencies when required by law, court order, or regulatory directive. Such disclosures are made only to the extent required by the applicable legal obligation.

6.2 Payment Service Providers

Transaction data is shared with GCash (G-Xchange, Inc.), Maya (PayMaya Philippines, Inc.), and banking partners (including BPI, BDO, Metrobank, and UnionBank) solely to process deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial services regulations in the Philippines.

6.3 Identity Verification Providers

uc888 may use third-party KYC and identity verification service providers to assist with document verification. These providers are engaged under data processing agreements that restrict their use of your data to KYC purposes only.

6.4 Game Software Providers

Certain technical data (including session identifiers and wagering data) is shared with uc888's licensed game software providers (such as JILI, Evolution Gaming, Pragmatic Play, and others) to the extent necessary to operate and settle game outcomes. These providers are bound by confidentiality and data protection terms in their licensing agreements with uc888.

6.5 Professional Advisers

uc888 may share personal data with legal counsel, auditors, or other professional advisers where strictly necessary and subject to obligations of confidentiality.

07 Cookies & Tracking Technologies

uc888 uses cookies and similar technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function — these include session authentication cookies that keep you logged in and security cookies that protect against CSRF attacks. These cannot be disabled.
• Functional Cookies: Store your preferences such as language settings, last-viewed game categories, and responsible gaming configuration.
• Analytics Cookies: Collect anonymised data about how players navigate the Platform to help uc888 improve the user experience. No personally identifying data is transmitted to analytics providers.
• Marketing Cookies: Used only where you have provided explicit consent, to enable personalised promotional content relevant to your gaming preferences.

You may manage non-essential cookie preferences through the cookie consent tool displayed on your first visit to the Platform, or by adjusting your browser settings. Disabling strictly necessary cookies will prevent you from using the Platform.

08 Data Security

uc888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and uc888 servers;
• Encryption of sensitive stored data including KYC documents and financial records;
• Strict access controls — only uc888 personnel with a defined operational need may access personal data, and all such access is logged;
• Regular security assessments and penetration testing;
• Two-factor authentication availability for all player accounts;
• Incident response procedures aligned with NPC notification requirements in the event of a data breach.

While uc888 takes data security seriously, no system is completely immune to security breaches. You also have a responsibility to maintain the security of your Account credentials. If you suspect that your uc888 Account has been compromised, contact support immediately.

09 Data Retention

uc888 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements imposed by Philippine law:

• Account and KYC records: Minimum 5 years from account closure, as required by AMLC regulations under Republic Act No. 9160;
• Transaction records: Minimum 5 years from the date of the transaction per AMLC and PAGCOR requirements;
• Customer support records: 3 years from the date of the last interaction;
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter as evidence of prior consent;
• Technical logs: Up to 12 months, then anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

10 Your Data Rights

Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to the personal data uc888 holds about you:

• Right to be informed — the right to know what personal data uc888 collects and how it is used (fulfilled by this Policy);
• Right of access — the right to request a copy of the personal data uc888 holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure / right to be forgotten — the right to request deletion of your personal data, subject to uc888's legal retention obligations (see Section 9);
• Right to object — the right to object to processing of your personal data for marketing purposes or other processing based on legitimate interest;
• Right to data portability — the right to receive your personal data in a structured, commonly used format;
• Right to damages — the right to be indemnified for damages sustained due to inaccurate, incomplete, or outdated personal data, or where uc888 has otherwise violated its obligations under the Data Privacy Act.

To exercise any of these rights, contact uc888's Data Protection Officer via the contact details in Section 13. uc888 will respond to all data rights requests within 15 business days. Identity verification may be required before processing a request.

11 Minors

The uc888 Platform is strictly restricted to persons aged 21 years and above in accordance with PAGCOR regulations governing online gambling in the Philippines. uc888 does not knowingly collect personal data from individuals under the age of 21.

If uc888 discovers that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all data associated with the account will be handled in accordance with PAGCOR's underage account guidelines, and any funds in the account will be dealt with per PAGCOR's prescribed procedures.

If you are a parent or guardian and believe your child has registered a uc888 account, please contact uc888 support immediately.

12 Changes to This Privacy Policy

uc888 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform features. When changes are made, the "Last updated" date at the top of this Policy will be revised.

Where changes are material, uc888 will provide notice via a prominent Platform notification and, where feasible, by email to your registered address. Your continued use of the Platform following the effective date of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically. If you disagree with any changes, you may close your Account in accordance with Section 12.2 of the uc888 Terms & Conditions.

13 Contact & Data Protection Officer

For questions, concerns, or requests relating to this Privacy Policy or the personal data uc888 holds about you, please contact uc888's Data Protection Officer (DPO):

If you are not satisfied with uc888's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).